Common reasons why your RocketForm isn't working
We're building an ongoing list of the most common reasons why a RocketForm doesn't load on a site. For immediate assistance, please reach out to support and we'll help you fix any issues right away.
The most common reason usually comes down to URL formatting issues.
Your URL is not entered into the Target URL section (to add your URL go to "Add to Site > then add your URL into the target URL area)
Your URL does not include https:// or http:// (enter your URL as https://domain.com)
You've entered your URL with https but your site does not use SSL and actually displays as http:
You did not include the * at the end of your URL (We suggest always including the * so it reads as https://domain.com/*
Other Common Reasons Why Your Form Isn't Working
You did not set a step as an "entry step" (the very first step in your form must be set as an entry step for your form to work)
A response in your first loops back to the same first step
Your RocketForms Pixel is not installed properly on your website (feel free to reach out if you need us to help you check)
If you're using a pop-up form then your Form Mode is set to the wrong setting. For pop-up forms the Form Mode must be set to pop-up
If your using an embedded form then your Form Mode is set to pop-up. For embedded forms ensure that your Form Mode is set to Embedded
If you're using the embedded form and it's not working, ensure that you also added the embed code somewhere on your page.
Here's the embed code:
Form appearing twice? Ensure that your pixel script is only added to your site once
Finally, sometimes you just need to clear your cache, especially if you're using a WordPress plugin like WPRocket
For more troubleshooting and help please reach out to us and we'll respond back as soon as possible.